Your HelloAlex system works using credits. If you want to understand how credits apply to your account in more detail review this blog post: https://helloalex.io/understanding-helloalex-credits/
For a more detailed blog post on using the credits area view: https://helloalex.io/purchase-credits-on-helloalex-setup-4/
How to Setup or Edit HelloAlex Billing:
1. To access your Billing area you need to log into your HelloAlex Account.
2. Click on “My Account on Left Menu”
3. You have two option Billing or Credits.
The Billing tab is where you setup or manage your payment methods. You can load more than one payment method to HelloAlex and this will allow you to manage your default payment options.
You can access your transaction ledger as well via billing and credits. This will show you all payments to HelloAlex and display exactly how and when credits were used.
The Billing Tab shows you your Current Credit Balance along with when your account will be disabled.
The Billing area allows you to control your Credits and your monthly plan payments. You can access your invoices via the Payment History ledger.
The Credits tab is where you add credits, manage credits and see the credit transaction log on how your credits have been used.
Complete Two Tasks to fully configure your credits:
1. Connect Bank ACH Payment for Credit Purchase
2. Configure Auto-Recharge
Adding Payment Methods:
You can customize your methods of payment. The preferred method that applies credit bonuses automatically is Bank ACH payments. Credit cards have a higher fee charge and as a result ACH payments are cheaper. This means we can apply these saving to you with more credits.
Load Credits to your account:
Loading credits to your account is an important first step in setting up your HelloAlex account. During this stage you should also configure your Auto-Recharge rules.
Auto-Recharge ensures your account never runs out of credits. If you run out of credits this causes your campaigns to disable any elements that use credits.
If you configure your auto-recharge now you will never have to worry about it again. This ensures your Alex assistants never stop working for you.
Purchase Custom amount of credits:
Yes you can purchase a custom amount of credits. This allow you to load credits to your account based on your budget. To do this select “Add Credits” then look for the “Custom Credits” option in the amount of credits.
NOTE when buying credits:
Amount in Credits! Move the decimal place to the right 2 place $100 = 10,000 Credits