We have added timestamps and indicators who chatted with the lead thru different color and names on the avatar. You can also see your picture on the avatar that indicates you have replied to the lead.
Here’s how it would look like in your HelloAlex chat conversation with the lead:
You can now check this new feature in your HelloAlex chat conversations with the lead. We have also created an article for you to check in your HelloAlex Help & Support Wiki here.
If you encounter any issues in your chat center or your conversations with the lead, please report it to us immediately by sending a support ticket here or you can ask for an assistance with your concierge by sending them an email at firstname.lastname@example.org or you may also set an appointment meeting with them thru zoom by clicking here.